Penn National Gaming Privacy Policy


Last Updated: 7/17/2015

Penn National Gaming, Inc. (“Penn National”, “Us” or “We”) has produced this Privacy Policy to explain our practices regarding the gathering, use and sharing of personal information.   This Privacy Policy applies to this website and all of the products, services, websites, mobile applications, social media services, of the properties and services owned, managed or operated by us, our subsidiaries, or our partners on our behalf in the United States, unless otherwise indicated. Where additional detailed information is needed to explain our privacy practices, we post supplementary privacy notices to describe how personal information is processed.

We value your trust and respect your confidentiality.  As a general practice we do not provide any online information, or any information gathered through forms, applications or other means to outside third parties, except as otherwise designated in this policy. We do not sell or rent any information gathered online, or in individual property players’ clubs, to any outside organization.

This Privacy Policy will tell you what information we collect about you, when we may disclose such information to third parties, and about your use of the websites and services. We urge you to read this Privacy Policy carefully.


We do not collect personally identifiable information about visitors except when visitors specifically provide such information on a voluntary basis. Such personally identifiable information may be gathered in registrations, applications, mobile applications, information requests, reservations, rsvps, online purchases, online surveys, social media services and in some instances in the process of utilizing offers from our third party strategic partners and alliances.

We may use personally identifiable information for the following general purposes: contacting an account holder regarding account status, changes to the account agreement, special discounts, promotions, products offered and other matters relevant to the service and/or the information collected. Additionally, we may share your information, whether individually or in the aggregate, with our subsidiaries and affiliates, and in certain cases with selected outside third party partners and alliances for marketing or promotional purposes or to improve the products or services offered by us and our subsidiaries and affiliates.

We value opinions and comments from our visitors and we may conduct online surveys or issue invitations for such. We also offer an online Guest Comment form. These surveys are entirely optional for all website visitors. Usually the information from such surveys is aggregated and used for improving our products, services and operations and those of our subsidiaries and affiliates. In other cases we will use the identifying information as a vehicle for responding to an individual question or comment.

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Survey participants are anonymous unless otherwise stated in the survey. We reserve the right to perform statistical analyses of visitors’ behavior and characteristics in order to measure interest in and use of the various areas of the website. We may provide aggregated data from these sources to third parties for purposes of research and evaluation.

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We may share your personal information with our business partners and alliances related to specific marketing efforts and purposes.

When we provide personal information to our third party business partners and alliances, we require them to exercise reasonable care to protect your personal information and restrict the use of your personal information to the purposes for which it was provided to them. If you do not want us to share your personal information with third parties for marketing purposes, you may opt-out of such sharing by notifying us in accordance with the “Opt-Out” section located below.

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Although you may request to Opt-Out of sharing personal information with third parties for marketing purposes (see Opt Out section below), we may still disclose personal information to third parties in our sole discretion in the following situations:

  1. if you enroll in any of our Responsible Gaming exclusion programs;
  2. for non-marketing purposes, such as processing and fulfilling reservations or purchases;
  3. to the extent such disclosure is mandated to comply with a court order or with a subpoena, search warrant or other valid legal process;
  4. to comply with requests of government or law enforcement entities or legal, regulatory or administrative requirements of other governmental authorities;
  5. to protect and defend us, or our subsidiaries and affiliates, and all of their or our officers, directors, employees and agents in connection with any legal action, claim or dispute;
  6. to satisfy any contractual obligation to indemnify our contractors, business partners or alliances, or other third parties in connection with any legal action, claim or dispute;
  7. to enforce the Terms of Service or Use of any of our websites, applications or services;
  8. to prevent imminent physical harm or threats to public safety;
  9. to third-party vendors that perform functions such as credit card transactions;
  10. to prevent fraud;
  11. to engage in debt collection;
  12. to keep your credit card on file for future purchases, unless you tell us not to;
  13. to ensure minors do not unlawfully enter our facilities;
  14. otherwise with consent or in our discretion if we believe in good faith that disclosure is necessary or advisable.

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Even if you do not provide information to us, we may collect non-personal information about your use of our website, special promotions and other services.

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Non-personal information (for example, domain names or e-mail and IP addresses) and data may be automatically collected through the standard operation of our internet servers or at our discretion through the use of "cookies." "Cookies" are small text files we can use to recognize repeat visitors, facilitate a visitor's ongoing access to and use of the website, track usage behavior and compile aggregate data that can allow content and speed of access improvements and targeted offers. We do not link non-personal information from cookies to personally identifiable information without your permission and do not use cookies to collect or store personal information about you.

Cookies are not programs that download onto a visitor's system and damage files (such as, viruses or worms) or send information to third parties about websites visited (such as, spyware). Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning website.

If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. However, visitors should note that cookies may be necessary to provide them with certain features (e.g., customized delivery of information) available on our websites.

We may also use other standard Internet technologies, such as flash technologies, web beacons or pixel tags, and other similar technologies, to deliver or communicate with cookies and track your use of our websites. For example, we may include web beacons in e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information obtained with such technology enables us to customize the services offered and measure the overall effectiveness of our online content, advertising campaigns, and the products and services we offer through the websites.

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We may license technology to serve advertisements on our websites, mobile apps or related digital services, and within their content as that content is served across the Internet. In addition, we may use third party network advertisers to serve advertisements and third party analytics vendors to evaluate and provide us with information about the use of our websites and related digital services and viewing of our content. We do not share personally identifiable information with these third parties, but ad network providers, the advertisers, the sponsors, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your device and they may otherwise collect or have access to information about you, including usage information. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both our digital offerings and other web sites or digital services. We may use a variety of companies to serve advertisements.

If you prefer to not receive targeted advertising, you can opt out of some network advertising programs that use your information. To do so please visit the NAI Opt-Out Page: Please note that even if you choose to remove your information (opt out), you will still see advertisements while you are browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.

While we take reasonable steps to protect the privacy of our online users, we cannot promise that the current limitations of our online applications or programming will address every browser setting or honor every personal browser preference.  In particular, our systems do not at this time have the necessary programming to honor “Do Not Track” or “DNT” browser signals. Please return to this privacy policy in future for further updates on this topic.

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We have in place certain commercially measurable technological and procedural security measures in an attempt to protect and safeguard the security of the personal information provided by our visitors. Strict measures will be taken to protect against unauthorized access, alteration, or dissemination of personal information.  Despite these efforts, please understand that no system is perfect or can guarantee that unauthorized access or theft of data might not occur.

For features on our websites that require a login or password, it is important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer.

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We may have links to outside websites. By accessing another website from our website, you hereby release us from any and all liability for your use of such link and website. We are not responsible for the content that appears on these other websites. We have no control over the content of outside websites. Once you access another website, be aware that we are not responsible for the privacy practices of such other websites. You should always use extreme caution when disclosing private information to such websites. We encourage you to look for and review the privacy policy of each and every website that you visit through a link or advertisement. This Privacy Policy applies only to information collected by us and our subsidiaries and affiliates, unless otherwise indicated.  In the case of any digital “play for fun” social gaming opportunities we offer, this privacy policy will apply regardless of the platform or site where the games actually are hosted or played. 

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This website is intended only for users over the age of 21. Please leave this website if you are under the age of 21. Exception is made in the case of racing and pari-mutuel operations, where wagering may be permissible by law to those 18 years old and older. By continuing, you hereby release us, our subsidiaries and affiliates, and the creators of the website from any and all liability for your use or access to the website.

Under penalty of law, persons under 21 years of age will not be allowed to loiter on casino or slots property or participate in any gaming activity and persons under the permissible age will not be allowed to loiter on the property or participate in any racing or pari-mutuel activity. We have the right to ask for proper ID from individuals while they are on the property.

We will not rent hotel rooms to persons under the age of 21. Any contests, activities, or programs promoted are strictly limited to people over 21, unless otherwise indicated.

We strongly support parental control of the internet and, if you are a parent and do not want your children viewing this website, consult the following filtering software companies, such as Net Nanny and Cybersitter. Net Nanny and Cybersitter are third party service providers that are not affiliated with us or any of our subsidiaries or affiliates and we do not assume any obligation with respect to the services provided by such providers.

Except as provided above with respect to legal racing and pari-mutuel operations for persons 18 years or older, we do not knowingly or intentionally collect any personally identifiable information from, or market to or target, individuals under the age of 21. 

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We reserve the right to amend this Privacy Statement at any time, so please review it frequently. We may make non-significant changes to the Privacy Policy, not affecting how your personally identifiable information is collected, used or disclosed, of which we may not notify users. If we decide to change our Privacy Policy materially, we will post those changes to this Privacy Policy at least 30 days prior to the effective date of the change so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. Continued use after the new Privacy Policy has taken effect constitutes acceptance of and consent to the new Privacy Policy.  If you do not agree to the new terms, you should stop using our websites and related services, in which case we may continue to use your personal information in a manner consistent with the policy in effect at the time the information was gathered. 

This Privacy Statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any other person or entity.

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If we or one of our subsidiaries, affiliates or partners is acquired by or merges with another company, the assets of the respective website(s), including personal information, will likely be transferred to the new company.

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You can access the personal information you submit to our website via a Players’ Club Player Profile account at any time. If you wish to update the personal information you have submitted to us,  you may do so by signing into your account on the applicable website or app, or by sending an email to with your request.

You can access the personal information you submit through our website to your online “play for fun” account at any time. If you wish to update the personal information you have submitted to your online “play for fun” account, you may do so by signing into your “play for fun” account or by sending an email to with your request.

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If you wish to opt-out of continuing to receive solicitations from us, or do not want us to continue to share your personal information with our third party business partners and alliances for marketing purposes, please email us with your instructions at Please note that any information previously shared with third parties prior to receipt of your request may result in continued communications from those parties pursuant to their own privacy policies.

Even if you registered your telephone number on a do-not-call list, certain exemptions may allow us to contact you by telephone. However, to ensure our customers' preferences are honored, we also maintain our own internal do-not-call list. If you would like to opt-out of receiving telemarketing sales calls from us by adding your telephone number to our internal do-not-call list, please email us at: .

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If you have a privacy concern or question regarding us or this Privacy Policy and you cannot satisfactorily resolve it through the use of our website, you should contact us through one of the following methods:

Email: Send an email

Penn National Gaming, Inc.
825 Berkshire Blvd.
Wyomissing, PA 19610
Attn: Legal

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